These Terms & Conditions (“Agreement”) govern your use of the website operated by Thermal Print Shop (“we,” “us,” “our”). By accessing or using our website and services, including purchasing any products, you agree to abide by these terms, which form a binding agreement between you and Thermal Print Shop. We reserve the right to update and modify these terms at any time without prior notice. Any changes will be posted on this page, and your continued use of the website after such modifications constitutes your acceptance of the revised terms. We recommend you review this Agreement regularly.
1. Registration and User Account
In order to access the full range of products and services offered on our website, you must create a user account. During registration, you will be required to provide accurate personal information, including but not limited to your name, email address, shipping details, and payment information. For further details on how we collect, store, and use your personal data, please refer to our Privacy Policy.
It is your responsibility to ensure that the information provided during registration remains accurate and up to date. You must notify us of any changes to your registration details in a timely manner. During the registration process, you will create a password, which you agree to keep confidential. You are responsible for all activities that occur under your account, and we reserve the right to suspend or terminate your account if we suspect any violation of these Terms & Conditions.
2. Website Services and Usage
The products and services provided on our website are intended for users aged 18 years and older. By making a purchase, you confirm that you meet this age requirement.
All prices listed on our website are in US Dollars (USD) unless otherwise stated. The prices displayed do not include any applicable taxes, duties, or shipping charges. While we strive to ensure that our pricing information is accurate, errors may occur, and we reserve the right to adjust prices at any time. If an error in pricing is identified after you have placed an order, we will notify you promptly and provide an option to accept the revised price or cancel the order.
3. Product Information and Availability
We aim to provide accurate and detailed descriptions of our products on our website. However, we do not warrant that product descriptions, images, or other content are entirely error-free. In the event that a product is inaccurately described, we reserve the right to correct any errors or omissions.
Images provided are for illustrative purposes only and may not reflect the exact color, design, or appearance of the product. We cannot guarantee that the product you receive will match the image exactly, and such variations do not constitute grounds for a refund or exchange.
4. Product Orders and Purchases
Our products are available for purchase only by individuals aged 18 or older. By placing an order, you confirm that you meet this requirement.
While we take all reasonable steps to maintain accurate stock levels, we cannot guarantee product availability. All products are subject to stock availability, and we reserve the right to cancel or refuse any order if a product is out of stock or unavailable for any reason.
Orders placed through our website are subject to the prices displayed at the time of checkout. All orders are processed in US Dollars (USD), and applicable taxes will be added at the time of purchase for orders delivered to locations within China. For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
You are required to provide accurate and complete information during checkout, including your name, address, email, phone number, and payment details. All payment information is securely processed by our payment provider and is not stored by us. By providing your payment details, you authorize us to charge your account for the total amount of your purchase.
5. Payment and Order Acceptance
We strive to accept or reject orders within 5 business days. If we do not respond to your order within this time frame, your offer is deemed rejected. The most common reason for rejecting an order is product unavailability.
Once we receive payment, the title of ownership for the goods passes to you, but the risk of loss or damage to the products transfers only once the products are dispatched. Delivery times may vary, and we will not be held responsible for any delays that are outside of our control.
6. Shipping and Delivery
Shipping charges are calculated at checkout based on the delivery address and the size and weight of the order. Packaging and shipping costs are in addition to the listed prices for products.
We aim to dispatch all orders within 24-48 hours during regular business hours, excluding weekends and public holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched. We are not responsible for delays caused by shipping carriers or international customs processing.
7. Returns, Refunds, and Warranties
If your order arrives defective, damaged, or does not meet the specifications outlined on our website, we will accept returns in accordance with our Returns Policy. To initiate a return, you must contact us within 14 days of receiving the product and provide your order number for a returns authorization.
Returned products must be unused and in their original condition, including packaging, to be eligible for a full refund or exchange.
All products sold by Thermal Print Shop are covered by the manufacturer’s warranty, typically ranging from 3 to 12 months depending on the product and manufacturer. In order for the warranty to be valid, you must adhere to the manufacturer’s instructions regarding installation, handling, and maintenance. Failure to follow these instructions may void the warranty.
If you change your mind about a product, you may return it within 30 days, subject to a 15% restocking fee. Certain products, such as customized items, may not be eligible for return. Please refer to our Refund Policy for more detailed information.
8. Website Access and Usage
You are granted a limited, non-exclusive, and revocable license to access and use the content on our website for personal, non-commercial purposes. Any unauthorized use of the website’s content, including but not limited to reproduction, distribution, or modification of materials, will be considered an infringement of our intellectual property rights.
You may not use data mining tools, robots, or any other extraction methods to collect content from our website without our express permission. Additionally, you may not mirror, frame, or metatag our website without prior written consent.
9. Links to Third-Party Websites
Our website may contain links to third-party websites. These links are provided for your convenience, and we are not responsible for the content, privacy practices, or the availability of any third-party sites. The inclusion of a link does not imply our endorsement of the website or its contents.
If you wish to link to our website, you may do so only with our prior written consent and under the condition that you do not alter any of our content, including intellectual property notices.
10. Intellectual Property
All content on our website, including text, images, graphics, logos, and software, is owned by or licensed to Thermal Print Shop. The use of our trademarks, logos, and other intellectual property requires our prior written consent.
You may not use our intellectual property for commercial purposes without authorization. Any infringement of our intellectual property rights will result in legal action.
11. Limitation of Liability
To the fullest extent permitted by law, Thermal Print Shop is not liable for any indirect, incidental, or consequential damages arising from the use of our website or the products purchased from us. Our total liability for any claim arising out of or in connection with this Agreement shall not exceed the total amount paid by you for the product(s) in question.
12. Force Majeure
We are not liable for any delays or failure to perform our obligations under these terms if such delays or failure are caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or technological failures.
13. Jurisdiction and Governing Law
These terms are governed by the laws of China. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts located in China.