Last Updated: 5 November, 2024

Thermal Print Shop (“we,” “us,” or “our”) values your privacy and is dedicated to protecting your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you interact with our website, services, and products. By using our services, you consent to the collection and processing of your information as described in this policy.

1. Definitions

  • Personal Information: Any information relating to an identified or identifiable individual, such as name, email address, physical address, payment details, and more.
  • Usage Data: Data collected automatically about your interactions with our services, such as your IP address, browser type, and pages visited.
  • Service Providers: Third-party companies that support our business, including payment processors, analytics providers, and marketing partners.
  • Cookies: Small files placed on your device to store data, improve user experience, and track usage patterns on our website.
  • Device: Any means by which you access our services, such as a computer, mobile phone, or tablet.

2. Data Collection and Types of Information Collected

Personal Information We collect certain personally identifiable information that you voluntarily provide to us when you:

  • Register for an account or make purchases
  • Subscribe to our newsletters or marketing communications
  • Contact us with inquiries or feedback
  • Participate in surveys or promotional activities

Personal information we may collect includes:

  • Contact Information: Name, email address, mailing address, and phone number.
  • Account Information: Username, password, and other identifiers related to your account.
  • Payment Information: Credit card details and billing information (processed securely by our third-party payment provider).
  • Demographic Information: Age, gender, and preferences, where relevant to services.

Usage Data Our system collects data automatically when you use our website, including:

  • Device Information: IP address, browser type, operating system, device identifiers, and settings.
  • Interaction Data: Information on pages visited, links clicked, and time spent on each page.
  • Diagnostic Data: Logs and error reports that help us troubleshoot issues and improve our services.

Third-Party Social Media Information You may have the option to create an account or log in via third-party platforms, such as Google or Facebook. By doing so, you permit us to access certain information associated with that social media account (e.g., name, email, profile picture), as governed by your privacy settings on that platform.

3. How We Use Your Information

We process your personal information for the following purposes:

  • To Provide Services: To complete your transactions, ship products, manage your account, and deliver customer support.
  • Account Management: To facilitate your registration and manage your access to our services.
  • Communications: To send order confirmations, product updates, and administrative messages.
  • Marketing and Promotions: To inform you of new products, offers, and events. You can unsubscribe at any time via the link in our emails.
  • Performance Analysis: To monitor usage patterns, analyze trends, and optimize user experience.
  • Legal Compliance: To meet our legal obligations and respond to lawful requests for data.

We may also use anonymized or aggregated data for research, analysis, and marketing, which does not identify you as an individual.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to improve your experience and analyze website performance. Cookies are categorized as:

  • Essential Cookies: Necessary for website functionality, such as user authentication and security.
  • Performance Cookies: Track usage to help us improve and optimize the website.
  • Functional Cookies: Save your preferences (e.g., language settings) for a more personalized experience.
  • Targeting Cookies: Used to deliver relevant advertisements and monitor ad effectiveness.

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

5. Disclosure of Your Personal Information

We may share your data in the following circumstances:

  • Service Providers: We work with third-party providers who assist with various services, such as payment processing, shipping, and analytics. These providers are contractually bound to handle your data securely and only for authorized purposes.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, personal data may be transferred to the new owner.
  • Legal Obligations: We may disclose your data if required by law, or to protect our rights, safety, and property, as well as those of our customers or the public.

6. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We may also retain certain data for accounting, reporting, or analytical purposes after it is no longer directly needed. Once the retention period expires, we securely delete or anonymize your data.

Usage data may be retained for a shorter period unless it’s necessary to enhance security, maintain website performance, or comply with legal requirements.

7. Data Transfer and International Storage

Your personal data may be stored on servers located outside your country of residence, in jurisdictions with varying data protection laws. By using our services, you consent to this transfer, storage, and processing of your data.

We take appropriate steps to ensure that any data transfer complies with applicable privacy laws, including agreements with third parties that provide adequate safeguards for your information.

8. Security Measures

We prioritize the security of your personal information by implementing industry-standard safeguards to protect it from unauthorized access, misuse, or disclosure. Our measures include encryption, access controls, and secure storage protocols. However, please be aware that no online platform can guarantee absolute security, and we encourage you to take steps to protect your account, such as using strong passwords and logging out after each session.

9. Your Privacy Rights

You have rights regarding your personal data, including:

  • Access: Request access to the information we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your data, subject to legal or contractual requirements.
  • Restriction: Request a restriction on certain data processing activities.
  • Objection: Opt out of direct marketing or object to processing based on our legitimate interests.

To exercise these rights, please contact us using the information provided below. We will respond to your requests in compliance with applicable laws.

10. Children’s Privacy

Our services are intended for adults and are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data without parental consent, please contact us immediately, and we will take appropriate steps to delete it.

11. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices, content, or security of external sites. We recommend reviewing each website’s Privacy Policy before disclosing any personal information.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or industry standards. The “Last Updated” date at the top indicates the most recent revision. We encourage you to review this policy from time to time to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please reach out to us:

Thermal Print Shop
Email: [email protected]
Phone/WhatsApp: +86 18480638554
Address: No. 368 Wenyi Road, Gongshu District, Hangzhou City, Zhejiang Province, China
Website: https://thermalprintshop.com/contact/