At Thermal Print Shop, we are committed to ensuring a smooth and timely delivery experience for all our customers. This Shipping Policy provides details on shipping methods, costs, processing times, and other important information. By placing an order, you agree to the terms outlined below.

1. Order Processing Time

  • Standard Processing: Orders are typically processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  • Order Verification: For security purposes, some orders may require verification of billing and/or shipping information, which could affect processing times. If additional information is needed, our team will contact you.

2. Shipping Costs

Shipping costs depend on the delivery location, the size and weight of the package, and the chosen shipping method. The shipping fee will be calculated at checkout and displayed before completing your purchase.

  • Domestic Shipping: Flat or calculated rate, depending on the location and order size.
  • International Shipping: Varies by destination. Customs duties, import taxes, and other fees are the responsibility of the recipient and may be collected upon delivery.

3. Shipping Methods and Delivery Times

We offer the following shipping options, which vary based on the destination:

  • Standard Shipping: Estimated delivery within 5-7 business days for domestic orders and 10-20 business days for international orders.
  • Expedited Shipping: Available for faster delivery at an additional cost. Estimated delivery within 2-4 business days for domestic orders and 7-14 business days internationally.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as carrier delays, customs processing, or holidays.

4. Shipping Restrictions

We strive to ship globally; however, there may be certain countries or regions where we are unable to deliver due to local restrictions or carrier limitations. If your delivery address is in an area we cannot serve, we will notify you and provide alternative solutions or a full refund.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your order. Please allow 24-48 hours for the tracking information to update.

  • Lost or Delayed Shipments: If you experience an extended delay or cannot locate your package, please contact us at [email protected]. We will work with the carrier to resolve any issues.

6. Customs, Duties, and Taxes

For international shipments, any customs duties, import taxes, or additional fees levied by the destination country are the responsibility of the customer. These charges vary by country and are not included in the shipping fee at checkout. Thermal Print Shop is not responsible for any delays or additional costs due to customs procedures.

7. Shipping to Multiple Addresses

At this time, each order can only be shipped to a single address. If you need items delivered to multiple locations, please place separate orders for each address.

8. Address Changes

To ensure successful delivery, please confirm your shipping address at checkout. If you need to update your address after placing an order, contact our customer service team immediately at [email protected] or +86 18480638554. Address changes requested after the order has shipped may incur additional fees.

9. Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address, refused delivery, or failure to collect, we will attempt to contact you for updated information. If we are unable to reach you, the order may be canceled and refunded minus shipping fees.

10. Damaged or Lost Packages

If your package arrives damaged, please contact us within 48 hours of receiving the delivery, providing photos of the damage and a description of the issue. We will work to resolve the issue by offering a replacement or refund as appropriate.

In the event of a lost package, please contact us to initiate a claim with the shipping carrier. We will assist you throughout the process to locate or replace your order.

11. Contact Us

For any questions regarding our Shipping Policy, order status, or delivery inquiries, please contact us at:

Thermal Print Shop
Email: [email protected]
Phone/WhatsApp: +86 18480638554
Address: No. 368 Wenyi Road, Gongshu District, Hangzhou City, Zhejiang Province, China
Website: https://thermalprintshop.com/contact/