Contact

We are more than just a trusted supplier of high-quality barcode printing products; we are also an authorized distributor for renowned brands like Zebra, TSC, and Honeywell. As a Chinese manufacturer with years of OEM experience, we specialize in producing compatible printheads and thermal transfer ribbons, ensuring exceptional quality at unbeatable factory-direct prices.

Yes, all our products are covered by a warranty. For OEM products, the warranty follows the original manufacturer’s standard terms. For our high-quality compatible printheads, we provide a 1-year warranty, covering defects in materials and workmanship. Please note that the warranty does not cover damage caused by improper handling, installation, or external factors. For detailed warranty terms on specific products, feel free to contact our customer service team.

• Original Printheads: Manufactured by the printer brand, original printheads ensure perfect compatibility and optimal performance.
• Compatible Printheads: As a factory with years of OEM experience, we produce high-quality compatible printheads that meet industry standards. These printheads offer a cost-effective alternative without compromising reliability. They are rigorously tested for quality and come with a one-year warranty, providing you with peace of mind and excellent value.

We accept multiple payment methods to ensure convenience, including:

• T/T (Telegraphic Transfer)
• PayPal
• Western Union

If you have questions about payment options, feel free to contact us.

Yes, we offer exclusive discounts for bulk purchases. As the original manufacturer of OEM/compatible printheads and thermal transfer ribbons, we not only provide competitive pricing for large orders but also offer a comprehensive dealer program. By becoming one of our authorized dealers, you can enjoy additional benefits, including priority pricing, marketing support, and dedicated customer service. Contact our sales team for customized quotes and to learn more about our dealer program tailored to your business needs.

For in-stock items, we are happy to accommodate changes or cancellations before the order is dispatched. However, for non-stock items that require special procurement (such as branded printer printheads), changes or cancellations are not possible once the procurement process has begun. To avoid any inconvenience or misunderstandings, we kindly recommend confirming all details with our sales team before making payment. This helps ensure a smooth transaction and prevents unnecessary delays or disputes.

We accept returns or exchanges within 30 days of delivery, provided the product is unused, in its original packaging, and in resalable condition. For defective or damaged items, please notify us within 7 days of receiving the product. Visit our Return Policy page for more information or contact customer support for assistance.

We offer the following shipping options, which vary based on the destination:

• Standard Shipping: Estimated delivery within 5-7 business days for domestic orders and 10-20 business days for international orders.
• Expedited Shipping: Available for faster delivery at an additional cost. Estimated delivery within 2-4 business days for domestic orders and 7-14 business days internationally.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as carrier delays, customs processing, or holidays.